Terms & Conditions

All cancellation must be notified in writing either by fax or e-mail to be furnished during the confirmation stages.

Our Cancellation Policy Charges are as follows :

For Sunday- Thursday- On Low Season
Cancellation of booking shall be made 36 hours before check-in date. Cancellation made less than 36 hours is subject to surcharge (cancellation fees) by the resort. In the event of cancellation made less than 36 hours or in the event of “NO SHOW”, we shall charged a one (1) night charges multiply by the number of rooms booked.

Fridays & Saturdays
Cancellation of reservations shall be made 36 hours before check -in -date. Cancellation made less than 36 hours is subject to a surcharge (cancellation fees) by the resort. Reservations may be postponed to another date within 90 days (3 months) from the first reservation date. Postponement of dates must be made not less than 24 hours before the check in date. In the event of cancellation made less than 36 hours or in the event of “NO SHOW”, we shall charged a one (1) night charges multiply by the number of rooms reserved.

Super Peak Season – Any day on Public Holiday & Long Weekends
Cancellation of reservations shall be made 8 days before check -in -date. Cancellation made less than 8 days before the check-in date is subject to a surcharge (cancellation fees) by the resort. Reservations may be postponed to another date within 90 days (3 months) from the first reservation date. Postponement of dates must be made less than 24 hours before the check in date. In the event of cancellation made less than 8 days or in the event of “NO SHOW”, we shall charged the total number of rooms reserved multiply by the total number on nights reserved.

CANCELLATION POLICY

Any cancellation received within 3 day/s prior to arrival will incur the first 1 night/s charge. Failure to arrive at your hotel will be treated as a No-Show and will incur the first 1 night/s charge (Hotel policy).
Unless stated otherwise above, cancellations received prior to the period(s) or dates(s) mentioned above will incur a processing fee equivalent to RM50.00 per booking,

Note: If you incur a cancellation fee of one or more nights due to late cancellation, the RM50.00 fee will not be charged. Failure to arrive at your hotel will be treated as a late cancellation and will incur the same charge. Changes to your period/length of stay may also result in a cancellation charge. This includes shortened stay requests or revised dates.

Reservation is guaranteed for arrival on the confirmed check-in date only. If you don’t check-in to the hotel on the first day of your reservation , the remaining portion of your reservation may not receive any refund.

CREDIT CARD REFUNDS
All refunds required in the event of cancellations, amendments, or early check-out will be credited to your card within 10 business days.

Author: lauren

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